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Last updated April 20, 2026 · 65+ answers

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General

What is NetWebMedia?

NetWebMedia offers self-service marketing software and scoped implementation for US and Chilean businesses. AEO Starter is self-service; CMO Growth adds a defined allowance of human-supervised execution; CMO Premium requires an application and signed written scope. See details.

Who are your typical clients?

Our offer is designed for businesses across our 14 industry niches. Industry pages describe use cases, not verified client results. See details.

Are you a real agency or just AI tools?

AI supports research and drafts; responsible humans approve consequential client actions. Managed execution is limited by the written scope. Starter remains self-service. See details.

Do you serve both the US and Chile?

We offer English and Spanish work for US and Chilean audiences. Languages, local requirements and deliverables are confirmed for each engagement. See details.

What languages do you work in?

We offer English and Spanish work for US and Chilean audiences. Languages, local requirements and deliverables are confirmed for each engagement. See details.

Is there a physical office?

Contact us by email for service questions. Your written scope defines the responsible contact, communication channels, availability and any response commitments. Dedicated staffing, emergency coverage and a fixed response time are not included by default. See details.

Pricing & Plans

How does your pricing work?

AEO Starter costs $249/month and is self-service. CMO Growth costs $999/month with defined human-supervised execution. CMO Premium costs $2,490/month and is application-only, governed by signed scope. Product subscriptions have their own limits and prices. See details.

Why is there a setup fee?

Starter has a $249 setup fee. Growth has a $999 setup fee and Premium a $2,499 setup fee; these fees are waived with annual prepay. Setup work and trial-to-paid charges are disclosed in the applicable offer and agreement. See details.

Can I bundle multiple services?

Choose a product or retainer based on the work you need. Limits, add-ons, third-party costs and any additional execution must be agreed in writing. Custom bundles and discounts require approval; no automatic bundle saving is promised. See details.

Is there a minimum commitment or contract?

Retainers are month-to-month with no minimum term; cancel with 30 days of written notice. Review the Terms and your agreement for trial, billing and cancellation details before subscribing. See details.

Can I cancel anytime?

Retainers are month-to-month with no minimum term; cancel with 30 days of written notice. Review the Terms and your agreement for trial, billing and cancellation details before subscribing. See details.

What payment methods do you accept?

Published prices are in US dollars. Available payment methods, local currency arrangements and applicable taxes are confirmed during checkout or in your agreement. See details.

Do you offer discounts for annual billing?

Annual prepay is 20% off the published monthly retainer rate: Starter $2,388, Growth $9,588 and Premium $23,904 for 12 months. Growth and Premium setup fees are waived with annual prepay. Confirm billing details in the agreement. See details.

Are there any hidden fees?

Choose a product or retainer based on the work you need. Limits, add-ons, third-party costs and any additional execution must be agreed in writing. Custom bundles and discounts require approval; no automatic bundle saving is promised. See details.

Are prices in USD or CLP?

Published prices are in US dollars. Available payment methods, local currency arrangements and applicable taxes are confirmed during checkout or in your agreement. See details.

Do you offer refunds?

The Terms state that setup fees are non-refundable. Starter has a $249 setup fee. Review the applicable agreement for all other refund and billing conditions; no 14-day setup refund exception is offered here. See details.

What happens if I exceed my plan limits?

Choose a product or retainer based on the work you need. Limits, add-ons, third-party costs and any additional execution must be agreed in writing. Custom bundles and discounts require approval; no automatic bundle saving is promised. See details.

Getting Started

How do I get started?

The free instant check requires a website and email, with no account required, and displays results on-page. The free personalized written audit is requested through Contact; delivery timing is confirmed on receipt. The AEO Fix Sprint is a separate paid service: we implement the report's fixes on your site in 5 business days. It is not an expert audit report. See details.

What is the free audit?

The free instant check requires a website and email, with no account required, and displays results on-page. The free personalized written audit is requested through Contact; delivery timing is confirmed on receipt. The AEO Fix Sprint is a separate paid service: we implement the report's fixes on your site in 5 business days. It is not an expert audit report. See details.

Request the written audit through Contact or see how the AEO Fix Sprint works.

How long does onboarding take?

Onboarding timing depends on the approved scope, required assets, access and review steps. We confirm requirements and the delivery schedule in writing; no fixed go-live deadline is promised here. Starter users operate their own software. See details.

What do I need to provide to get started?

Onboarding timing depends on the approved scope, required assets, access and review steps. We confirm requirements and the delivery schedule in writing; no fixed go-live deadline is promised here. Starter users operate their own software. See details.

Can I start with one service and add more later?

Choose a product or retainer based on the work you need. Limits, add-ons, third-party costs and any additional execution must be agreed in writing. Custom bundles and discounts require approval; no automatic bundle saving is promised. See details.

Can you sign an NDA before we share details?

Request an NDA before sharing confidential material. Any agreement requires review and acceptance; do not send confidential data while the request is pending. See details.

AI Services

What AI tools and models do you use?

Our internal AI is Claude and the Anthropic API. ChatGPT, Perplexity and Google AI Overviews are AEO targets where we monitor visibility, not internal research tools. See details.

How are AI chat agents trained on my business?

An agent can use approved business documents and FAQs as context. Confirm sources, test cases, escalation rules and deployment approval in its scope. See details.

What is AEO (Answer Engine Optimization)?

AEO organizes accurate, useful content and technical foundations for answer engines. Citation and recommendation checks are separate from heuristic readiness scores. No citation or ranking outcome is guaranteed. See details.

Will AI replace my marketing team?

AI supports research and drafts; responsible humans approve consequential client actions. Managed execution is limited by the written scope. Starter remains self-service. See details.

Can AI agents book appointments and qualify leads automatically?

Appointment and lead workflows need compatible calendars, permissions, consent and human approval rules. Confirm the actual integration before purchase; no booking or lead volume is guaranteed. See details.

Do you use our data to train AI models?

Data handling depends on the approved workflow and the providers used. Review our Privacy Policy and request workflow-specific retention, processing and access details before sharing sensitive data. This answer does not certify provider training exclusions or a universal retention period. See details.

How do you ensure quality on AI-generated output?

AI may prepare drafts. A responsible human approves consequential client actions such as publishing, sending externally, deployment and changes to payments or access. Review points and client responsibilities are specified in the written scope. See details.

CRM & Technology

What is the FracMO CRM?

FracMO CRM is our customer relationship management product. Features, users, contact limits and usage are defined by the selected product tier; it is not unlimited on every plan. See details.

Hidden

Compare current published features, limits and prices. The comparison page identifies its sources; platform similarity does not establish feature parity or dedicated staffing. See details.

Can I migrate my existing contacts and data?

Migration requires review of the source export, fields, consent records and supported imports. Confirm the migration scope, fees and validation steps in writing before changing systems; uninterrupted delivery is not guaranteed. See details.

Is the CRM available as a white-label for agencies?

White-label availability, eligible products, branding, account limits and fees are controlled by the current partner offer and agreement. Do not assume unlimited client accounts or all-product access. See details.

Does the CRM have a mobile app?

Confirm the current mobile access options and supported functions on the CRM product page. This FAQ does not promise native iOS/Android apps, offline access or every desktop function on mobile. See details.

Can I export my CRM data anytime?

Confirm the export formats and records supported by your CRM tier before importing data. API access, retention and handover obligations depend on the product and agreement. See details.

Does the CRM include SMS and email?

Email, SMS and WhatsApp availability, permissions, provider requirements and usage charges vary by product and scope. Obtain an itemized quote before activating paid messaging. See details.

What integrations does the CRM support?

Integration work starts with the exact platform, version, required data flow and access review. Supported connections and any custom development must be confirmed in writing; native plugins for every platform are not promised. See details.

Results & ROI

How quickly will I see results?

Results depend on your baseline, market, offer, implementation and measurement quality. We agree on the work and evaluation criteria in writing. We do not guarantee leads, revenue, rankings, citations or a fixed time to results. See details.

Do you guarantee results?

Results depend on your baseline, market, offer, implementation and measurement quality. We agree on the work and evaluation criteria in writing. We do not guarantee leads, revenue, rankings, citations or a fixed time to results. See details.

How do you measure success?

Choose metrics tied to your goals and available data, document the baseline and distinguish observed results from estimates. Dashboard access, integrations, reports and review cadence depend on your product and written scope. See details.

What is a realistic ROI expectation?

Results depend on your baseline, market, offer, implementation and measurement quality. We agree on the work and evaluation criteria in writing. We do not guarantee leads, revenue, rankings, citations or a fixed time to results. See details.

What if I don't see results after 3 months?

Compare observed results with the agreed baseline and review implementation, offer, channel and measurement gaps. Any review cadence or changes must fit the written scope. Cancellation requires 30 days of written notice. See details.

Can I see case studies before signing up?

Verified client case studies are not yet published. You can review our methodology and aggregate research, whose limitations are stated on the research page. Industry examples are use cases, not client outcome evidence. See details.

SEO & Content

How long does SEO take to show results?

SEO timing depends on the site baseline, competition, implementation and search engines. Define review periods in the scope and measure actual changes; no ranking or traffic deadline is guaranteed. See details.

What is included in your SEO articles?

Content language, editorial review, article quantities, local profiles, markup and any outreach are specified in the written scope. Starter is self-service; publishing and external outreach require human approval. No link count or ranking is guaranteed. See details.

Do you write content in Spanish?

Content language, editorial review, article quantities, local profiles, markup and any outreach are specified in the written scope. Starter is self-service; publishing and external outreach require human approval. No link count or ranking is guaranteed. See details.

Do you optimize for local SEO?

Content language, editorial review, article quantities, local profiles, markup and any outreach are specified in the written scope. Starter is self-service; publishing and external outreach require human approval. No link count or ranking is guaranteed. See details.

Will my site get Google penalties from AI content?

AI assistance does not remove the need for accurate, useful content and review against search policies. We do not guarantee that content will rank or avoid every enforcement action. See details.

Paid Ads

What ad platforms do you manage?

Ad channels, account access, creative formats, quantities and budgets are defined in the approved scope. Starter does not include managed ad execution. Growth and Premium work is limited to the signed allowance and fees. See details.

Do you charge a percentage of ad spend?

For managed retainer ads, ad spend is additional: Growth management is 12% of spend with a $300 minimum; Premium is 10% with a $400 minimum. Channels, budgets and any separate product fees are confirmed in the written scope. Starter is self-service. See details.

What is the minimum ad budget I need?

Budget and platform eligibility require review of your offer, account and market. Any paid-ad work must be scoped and approved. We do not guarantee profitable campaigns, account reinstatement or a recovery deadline. See details.

Can you create the ad creatives too?

Ad channels, account access, creative formats, quantities and budgets are defined in the approved scope. Starter does not include managed ad execution. Growth and Premium work is limited to the signed allowance and fees. See details.

Can you recover a disabled ad account?

Budget and platform eligibility require review of your offer, account and market. Any paid-ad work must be scoped and approved. We do not guarantee profitable campaigns, account reinstatement or a recovery deadline. See details.

Video & Social Media

Who creates the video content?

Video production can use approved source footage, scripts or generated media where appropriate. Appearance rights, formats, review, quantities and production methods must be agreed for the project. See details.

Do I need to be on camera?

Video production can use approved source footage, scripts or generated media where appropriate. Appearance rights, formats, review, quantities and production methods must be agreed for the project. See details.

What platforms do you post to?

Publishing channels, content quantities and community management are confirmed in the written scope. No fixed monthly post count applies to every offer. A responsible human approves external publication. See details.

How many posts per month do I get?

Publishing channels, content quantities and community management are confirmed in the written scope. No fixed monthly post count applies to every offer. A responsible human approves external publication. See details.

Can I approve posts before they publish?

AI may prepare drafts. A responsible human approves consequential client actions such as publishing, sending externally, deployment and changes to payments or access. Review points and client responsibilities are specified in the written scope. See details.

AI Fractional CMO

What is a Fractional CMO?

Fractional CMO work provides marketing strategy for a defined engagement. NetWebMedia distinguishes self-service software from human-supervised execution and application-only managed work. A product agent does not imply dedicated executive staffing or unlimited access. See details.

How is an AI Fractional CMO different from a human one?

Fractional CMO work provides marketing strategy for a defined engagement. NetWebMedia distinguishes self-service software from human-supervised execution and application-only managed work. A product agent does not imply dedicated executive staffing or unlimited access. See details.

What is included in CMO Growth — the most popular plan?

CMO Growth is $999/month plus $999 setup, waived with annual prepay. It includes a defined monthly allowance of human-supervised strategy and execution. Channels, quantities, review cadence and client responsibilities are controlled by the written scope. No results are guaranteed. See details.

Who is the CMO Premium plan for?

CMO Premium is $2,490/month plus $2,499 setup, waived with annual prepay. It is application-only and controlled by signed written scope, including staffing, channels, quantities, human review and any service levels. See details.

Can the AI CMO agent access our Slack or company data?

Company-data access requires explicit authorization, an approved purpose and limited permissions. Confirm supported sources and access boundaries in writing. An AI agent may not independently grant access, export client data or send externally. See details.

Is the AI CMO trained for my industry?

Approved industry context can inform drafts and strategy. That does not certify specialized model training or compliance. Regulated work requires the applicable subject-matter or legal review. See details.

Support & Communication

How do we communicate day-to-day?

Contact us by email for service questions. Your written scope defines the responsible contact, communication channels, availability and any response commitments. Dedicated staffing, emergency coverage and a fixed response time are not included by default. See details.

Do I have a dedicated account manager?

Contact us by email for service questions. Your written scope defines the responsible contact, communication channels, availability and any response commitments. Dedicated staffing, emergency coverage and a fixed response time are not included by default. See details.

What are your support hours?

Contact us by email for service questions. Your written scope defines the responsible contact, communication channels, availability and any response commitments. Dedicated staffing, emergency coverage and a fixed response time are not included by default. See details.

Can I request changes or new work mid-month?

Choose a product or retainer based on the work you need. Limits, add-ons, third-party costs and any additional execution must be agreed in writing. Custom bundles and discounts require approval; no automatic bundle saving is promised. See details.

What if I need urgent help outside business hours?

Contact us by email for service questions. Your written scope defines the responsible contact, communication channels, availability and any response commitments. Dedicated staffing, emergency coverage and a fixed response time are not included by default. See details.

Data & Security

Is my data secure?

Hosting, storage regions, encryption, backups and access controls must be verified for the specific service. Ask for a technical review before relying on a security or data-residency requirement. We do not promise a universal hosting region or encryption configuration here. See details.

Do you share my data with third parties?

Data handling depends on the approved workflow and the providers used. Review our Privacy Policy and request workflow-specific retention, processing and access details before sharing sensitive data. This answer does not certify provider training exclusions or a universal retention period. See details.

Who owns the content and assets you create?

Ownership, licenses, third-party materials and handover obligations are defined in the Terms and your agreement. Review those provisions before commissioning work. See details.

Are you GDPR and data-privacy compliant?

Compliance depends on your jurisdiction, data and workflow and requires the applicable legal or subject-matter review. Do not submit protected health information to standard forms or the CRM. No healthcare compliance certification or special healthcare infrastructure tier is offered by this answer. See details.

Are you HIPAA compliant?

Compliance depends on your jurisdiction, data and workflow and requires the applicable legal or subject-matter review. Do not submit protected health information to standard forms or the CRM. No healthcare compliance certification or special healthcare infrastructure tier is offered by this answer. See details.

Where is my data physically stored?

Hosting, storage regions, encryption, backups and access controls must be verified for the specific service. Ask for a technical review before relying on a security or data-residency requirement. We do not promise a universal hosting region or encryption configuration here. See details.

Can I request data deletion?

Use the Privacy Policy contact process for access or deletion requests. Applicable legal obligations, retention requirements and the service agreement determine what can be exported or deleted and when; no blanket deletion deadline is promised here. See details.

Industries We Serve

What industries do you specialize in?

Our offer is designed for businesses across our 14 industry niches. Industry pages describe use cases, not verified client results. See details.

Do you work with multi-location businesses?

Location pages, local profiles and measurement can be scoped for a multi-location business. Locations, eligibility, quantities and integrations require review; no past multi-location performance result is claimed here. See details.

How We Compare

How are you different from a traditional agency?

Compare the actual scope, limits, responsibilities and costs against your alternatives. Our self-service, hybrid and managed options have different levels of execution. Coordination with an existing team or provider must be included in the written scope. See details.

How are you different from hiring in-house?

Compare the actual scope, limits, responsibilities and costs against your alternatives. Our self-service, hybrid and managed options have different levels of execution. Coordination with an existing team or provider must be included in the written scope. See details.

Do you work with freelancers or other agencies?

Compare the actual scope, limits, responsibilities and costs against your alternatives. Our self-service, hybrid and managed options have different levels of execution. Coordination with an existing team or provider must be included in the written scope. See details.

Integrations & Tech Stack

Do you integrate with WordPress and Shopify?

Integration work starts with the exact platform, version, required data flow and access review. Supported connections and any custom development must be confirmed in writing; native plugins for every platform are not promised. See details.

Can you build custom integrations?

Integration work starts with the exact platform, version, required data flow and access review. Supported connections and any custom development must be confirmed in writing; native plugins for every platform are not promised. See details.

What analytics and dashboards do I get?

Choose metrics tied to your goals and available data, document the baseline and distinguish observed results from estimates. Dashboard access, integrations, reports and review cadence depend on your product and written scope. See details.

Partners & White-Label

What is the NetWebMedia Partner Program?

White-label availability, eligible products, branding, account limits and fees are controlled by the current partner offer and agreement. Do not assume unlimited client accounts or all-product access. See details.

Which products can be white-labeled?

White-label availability, eligible products, branding, account limits and fees are controlled by the current partner offer and agreement. Do not assume unlimited client accounts or all-product access. See details.

What margins can I make as a partner?

Your margin depends on your client price, product fees, usage, delivery costs and support obligations. No typical partner margin or earnings are verified here. Review current partner tiers when building your own cost model. See details.

Is there a minimum commitment for partners?

Partner eligibility, billing responsibilities, term, notice, usage and any custom commercial arrangement are controlled by the partner agreement. Custom pricing or revenue share requires Carlos approval; do not assume retainer terms apply to every product. See details.

How long does partner onboarding take?

Onboarding timing depends on the approved scope, required assets, access and review steps. We confirm requirements and the delivery schedule in writing; no fixed go-live deadline is promised here. Starter users operate their own software. See details.

Who handles client billing — me or NetWebMedia?

Partner eligibility, billing responsibilities, term, notice, usage and any custom commercial arrangement are controlled by the partner agreement. Custom pricing or revenue share requires Carlos approval; do not assume retainer terms apply to every product. See details.

What support do I get as a partner?

Branding options, integrations, support channels, responsible contacts and service levels are confirmed in the partner agreement. Dedicated managers, priority response and customization are not automatic inclusions. See details.

Can I customize the white-label platform for my clients?

Branding options, integrations, support channels, responsible contacts and service levels are confirmed in the partner agreement. Dedicated managers, priority response and customization are not automatic inclusions. See details.

Do you offer revenue-share models for high-volume partners?

Partner eligibility, billing responsibilities, term, notice, usage and any custom commercial arrangement are controlled by the partner agreement. Custom pricing or revenue share requires Carlos approval; do not assume retainer terms apply to every product. See details.

Email Marketing Platform

Is email included with FracMO CRM, or is it a separate product?

NWM Email and CRM are separate product offers with tier-specific features and limits. Review their current product pages and the sourced comparison before purchase; no automatic bundle discount or feature parity is promised. See details.

How is email marketing priced?

NWM Email and CRM are separate product offers with tier-specific features and limits. Review their current product pages and the sourced comparison before purchase; no automatic bundle discount or feature parity is promised. See details.

How does NWM Email compare to Klaviyo and Mailchimp?

NWM Email and CRM are separate product offers with tier-specific features and limits. Review their current product pages and the sourced comparison before purchase; no automatic bundle discount or feature parity is promised. See details.

What kinds of automations can I build?

Email workflows depend on supported triggers, source data, consent and the selected tier. Confirm the intended sequence and integrations first. AI can prepare drafts; external sends require responsible human approval. See details.

How do you handle deliverability?

Sending requires authorized domains, authentication, valid consent and suppression handling. Monitoring and provider configuration are confirmed for the service. No inbox placement rate, always-on monitoring or dedicated IP is guaranteed here. See details.

Does email include A/B testing?

Confirm supported experiments and plan limits on the product page. Define the metric, audience and evaluation criteria before testing; AI-generated suggestions do not replace approval for external sends. See details.

Can I send SMS and WhatsApp from the same platform?

Email, SMS and WhatsApp availability, permissions, provider requirements and usage charges vary by product and scope. Obtain an itemized quote before activating paid messaging. See details.

Can I migrate from Klaviyo, Mailchimp, or ActiveCampaign?

Migration requires review of the source export, fields, consent records and supported imports. Confirm the migration scope, fees and validation steps in writing before changing systems; uninterrupted delivery is not guaranteed. See details.

Can agencies white-label NWM Email?

White-label availability, eligible products, branding, account limits and fees are controlled by the current partner offer and agreement. Do not assume unlimited client accounts or all-product access. See details.

Still have questions?

Contact us with your question. Availability and response timing are confirmed for your request or written scope.